For law firms
How can I automatically email clients when their USCIS case status changes?
Updated · Not legal advice
Use a tracker that checks each client's receipt number on a schedule and, when the status changes, sends the client a short email in plain English with what it means and what happens next, with the firm's name and contact details. That answers most "any update?" calls before they happen.
What a good client update email contains
- The new status, word for word as USCIS shows it.
- One or two sentences on what it usually means.
- What the client needs to do (often: nothing yet).
- A link to the official USCIS status page to confirm.
- Who to contact at the firm.
When to hold an email back
- Denials and requests for evidence: an attorney should usually call first. The law firm plan lets you mark these statuses as "review before sending".
Quick answers
- Will clients know the email comes from our firm?
- Yes, client updates use the firm's name and reply-to address.
- Can we choose which statuses trigger an email?
- Yes, you can turn on or hold specific statuses, such as RFEs and denials, for attorney review.
- How to notify employees when their priority date becomes current?
- Add the employee's category, country and priority date; they get an email when it becomes current under the chart you choose.
What to do next
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Checked: November 12, 2026